Login and Registration
- Can I create an account on behalf of someone else?
- Why can’t I sign up?
- Why can’t I access my account?
- Do I need to provide documents when I sign up?
- How do I sign up?
- Why should I sign up?
Verification
- Why we may need some more information about you
- General Information
- What can I do to help with this process?
- Would other operators ask me this?
- What information we request?
- How can I contact you if I have further questions?
Deposits and Withdrawals
- What Payment methods are Available?
- How to deposit for the first time?
- How to add/remove a new payment method?
- Bank transfer- Deposit and withdraw via Trustly
- Can I use a payment method in someone else’s name?
- Deposit not showing on account?
Deposits and Withdrawals None UK
- How long will my withdrawal take None UK?
- Is there a transaction limit for Interac e-Transfer?
- How are the funds sent once the withdrawal is completed with Interac?
- What is INTERAC Online?
- What currency does INTERAC Online support?
- What is the Interac security question for?
Bonuses and Promotions
- What is the difference between bonus spins and cash spins?
- What are wagering requirements?
- How long are my spins valid for?
- How long is my bonus valid for?
- What are Bonus Funds?
- Which promotions am I eligible for?
Safer Gambling
- How to access Safer Gambling Support?
- Can I cancel a cool-off period or self-exclusion?
- How do I set a self-exclusion?
- How do I set a cooling-off period?
- What is self-exclusion?
- What is a cooling-off period?
Bingo
- I received a free ticket; how can I use it?
- How do I win?
- Can I use my free spins on mini games inside the bingo lobby?
- When are the bingo rooms open?
- How do I know if I won?
- What are the prizes for bingo rooms?
Technical
- How do I clear my cache, cookies, and history?
- I am experiencing issues with a game.
- Why can’t I login?
- I have forgotten my password.
- Why haven’t my bonuses/spins appeared?
- I am experiencing issues with my browser.
Other
- Standard game information
- How can I make a complaint?
- Will you be sending me marketing messages?
- Are my account details safe?
- How can I contact support?
- What are your live chat opening hours?